Return / Exchange Policy

No returns and/or exchanges accepted. As all W/R/F pieces are hand-made and subtle imperfections are celebrated as part of our aesthetics.

Damage or Breakage

Within 7 days of receiving your goods, report breakage or incorrectly delivered items to W/R/F. If pieces of have broken during shipment e-mail, info@wrflab.com, include a photograph of ALL broken pieces in the e-mail. Retain all packaging materials including the box. These materials are needed for inspection of a damage claim. Broken items will be credited to the purchasing account unless a refund is requested. Credit/refunds will not be issued without the original packaging materials and a photograph of the broken items.

Shipping Time

Orders typically take a few days to complete. Preordered items will take up to 4 weeks. Once the orders are ready for shipping, you will be informed by email with a tracking number.

Product Consistency

As all W/R/F pieces are hand-made and subtle imperfections are celebrated as part of our aesthetics. Due to the handmade nature of the products, colors and sizes vary between production batches. These include variations in the materials as well as the making processes.

Product Safety

Our products are microwave and dishwasher safe. They are not oven safe. Light colored glazes may show cutlery marks over time. These marks can be removed by scrubbing the surface with scouring powder such as baking soda and Bar Keeper's Friend.